Frequently Asked Questions

Q: What are your tour times?

A: We don’t have set tour times. Our tour times vary depending on how busy we are. Generally, we have a tour departing every 30 minutes. When you make your reservation, you will receive a confirmation email asking you to check in 30 minutes prior to the time you submit.

Q: How do I know if the time I want is available?

A: When you book your tour, you will have a menu of available tour times. The time is not set in stone, as we are working with horses and try to be flexible.

Q: Where do the carriage tours go?

A: Our tours are conducted in the residential portion of Charleston’s Historic District. The specific route is randomly assigned by the City of Charleston at the first stop after the carriage has departed. This ensures a balance and spreads touring vehicles evenly in the Historic District. We do not have any control over which route a specific carriage receives.

Q: What do the terms “private” and “group” mean with respect to your tours?

A: A private tour means you have the entire carriage, typically our Vis-a-Vis, all to yourselves. The Vis-a-Vis seats up to four people. A group tour means that you are part of a larger touring group on a 16 passenger carriage. Early Bird and APO tours are both group tours.

Q: Can I book an entire large carriage or multiple large carriages?

A: Certainly. The rates depend on the day and the time of day. Please send us an email before making a reservation.

Q: Will I get a confirmation number? How do I get my tickets?

A: You will receive a confirmation email from us stating your reservation. It is sent to serve as your receipt. It is not necessary for you to print it out and bring it with you, but we suggest that you do if you can. All you need to check in with us is your last name.

Q: What happens if it rains when my tour is scheduled?

A: Our carriages do have roofs, but they are primarily designed for sun protection and will only keep you dry in a light to moderate rain. We still work in the rain (our horses actually enjoy it, esp. in the summer!) but if you don’t want to go you have the choice of whether to reschedule or cancel with a full refund.